Privacy Policy

Information We Collect

Subaxis is not a zero-data service. We collect and store the information needed to run the platform, including account identifiers, email address, authentication metadata, API key metadata, customer settings, usage logs, model names, token counts, request status, balance changes, billing transactions, top-up metadata, fraud-prevention signals, and support messages.

API Requests and Content

API requests may pass through Subaxis systems and upstream model providers so your request can be completed, billed, debugged, protected from abuse, and routed reliably. Do not send secrets, regulated data, or sensitive personal information unless you have the rights, permissions, and safeguards required for your use case.

How We Use Information

We use collected information to authenticate users, operate accounts, issue API keys, route requests, track usage, calculate pricing, process top-ups, detect abuse, prevent fraud, enforce limits, investigate incidents, improve reliability, and provide support.

Payments

Payment checkout and card handling are provided by payment processors such as Polar. Subaxis stores payment-related records such as checkout IDs, order IDs, top-up amounts, customer IDs, transaction history, and balance updates. Full card numbers are handled by the payment processor, not by the Subaxis application.

Sharing

We may share data with service providers that help us run Subaxis, including authentication, payment, hosting, analytics, security, logging, support, and upstream AI model providers. We may also disclose information if required by law, to protect users, to investigate abuse, or to enforce our Terms of Service.

Retention

We keep account, billing, security, and usage records for as long as reasonably needed to operate the service, resolve disputes, comply with legal obligations, prevent abuse, and maintain accurate billing. Some records may remain in backups, audit logs, or provider systems for a limited period after deletion requests.

Security

We use reasonable technical and organizational safeguards to protect account and operational data. No internet service can guarantee perfect security, so you are responsible for keeping your account, API keys, devices, and credentials secure.

Your Requests

You may contact us to request access, correction, or deletion of account information. We may need to retain certain records where required for billing, legal compliance, security, fraud prevention, dispute resolution, or abuse investigations.

Contact

For privacy questions, contact hello@subaxis.dev.